Privacy Policy

1. Introduction

PrivCard UAE ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile application.

This policy complies with the UAE Data Protection Law and other applicable privacy regulations.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, and phone number
• Billing and payment information
• Date of birth and identification details
• Location data when using our services
• Usage patterns and preferences

Automatically Collected Information

• IP address and device information
• Browser type and version
• Operating system
• Access times and referring website addresses
• Pages viewed and actions taken on our platform

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our services
• Processing membership applications and payments
• Communicating with you about your account and services
• Sending promotional offers and updates (with your consent)
• Improving our services and user experience
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Partner Locations: Basic membership verification with our partner venues
• Service Providers: Third-party companies that help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices
• Secure payment processing systems

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookies through your browser settings, but disabling cookies may affect your experience on our website.

7. Your Privacy Rights

Under UAE law and our commitment to privacy, you have the following rights:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our mobile application

Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within 30 days of receipt.